Unlock Account

Users may be unable to log into Titanium because their account is inactive, or because the account is locked due to multiple failed log in attempts.  By default, to prevent unauthorized access, Titanium locks accounts after 6 failed log in attempts.  Each additional failed log in attempt will reset the lock out period.  The default lock time can be changed on the Security tab in system settings.  (Note:  The default lock out period is 20 minutes.)

1.  From the calendar screen, click Settings > System Settings.

2.  Click the Users and Schedules Tab > Users and Schedules button.

3.  Click Edit on the menu bar.

4.  Enter your user name and password on the pop-up window if required.

5.  Double click the user name on the Listing tab.

6.  On the Details and Security tab, review the Login account status area to determine why the user was unable to log in.  (Note:  Reasons include being marked inactive, missing log in name, missing password, failed log in attempts, etc.)

7.  If the account has been locked, click the Unlock button.

8.  If the user was unable to log in due to forgetting their password, reset the password.

9.  If the account is inactive, click the check box next to Active.  You may also need to click in the This entry can have a Schedule check box.

10.  Click Save.

11.  Click Exit.

12.  Click OK.