Refill Requests

If your center administrator set up electronic refill requests, prescribers can authorize requests in the electronic prescribing portal.  To authorize electronic requests from pharmacies:

1.  From the schedule screen, click Open > eRx.

2.  Click the underlined number next to Renewal Rx(s) on the home screen of the portal.

3.  Click to check the desired prescription.

4.  Click Match and search for the client.  (Note:  This will add the renewal to the client's RX history.)

5.  To edit the refill request, click Review and then edit the prescription.

5.  Click Authorize.  (Note:  To deny, click the renewal request, click Deny and enter a reason.)