Electronic Prescribing

Electronic prescribing is an optional feature which may have been purchased by your center.  This feature is available to clients in the United States only.  It allows prescribers to access a third party portal in which prescriptions can be written and reviewed.  Limited client information is transferred into the portal from Titanium (client name, date of birth, sex, address).

You should ask your center administrator whether you have rights as a transcriber or a prescriber.  

Set Up Prescribing

Prescribers will use one of their own cell phones for two factor authentication.

1.  On a computer, click the link in the email from Change Healthcare inviting you to set up an identity verification account with ID.me.  (Note:  If you never received the email, contact Titanium Support for the link.)

2.  Click to sign up for a new account.   (Note:  If you already have an ID.me account, click to sign in with your existing credentials.  If you already have a medical card in your ID.me wallet, you will see a Congratulations message.  If not, skip to Step 9 below.)

3.  Open your email, and click on the link in the email to verify your account.  Then close the email tab on your browser.

4.  Click to select the ID.me authenticator and enter your phone number.

5.  On the web browser, click Generate Recovery Code.  Write down and store the code, and click the I Have Copied the recovery code button on your browser.  (Note:  The recovery code will allow you to log into your account if your phone is lost or stolen, or your switch to a new phone.  You will be unable to get back into your account without it.)

6.  On the verification screen, click to use your driver's license or other state ID, or your passport.

7.  On your web browser, you should see confirmation of your photo upload.  Fill in any missing personal information and click Continue.

8.  Enter your phone number and click Continue.  Then check the box next to the "I Attest" statement and click Continue.  (Note:  You may be prompted to enter your Social Security number as part of the verification.)

9.  Click Begin on the Medical ID verification.  Enter your NPI and DEA numbers and click Continue.  (Note:  If you are using an institutional DEA number, check the box to switch to that format.)

10.  Click Continue and wait until the verification is complete.

11.  Click Allow.  You should see a confirmation screen and receive an email.  If your identity is not verified, follow the online prompts to try again or set up a help session with ID.me.

(Note:  Steps 12 - 20 are only required for providers who will be e-prescribing controlled substances.)

12.  Get your EPCS PIN number from your center administrator.  (Note:  This is NOT the PIN number that you created on the Universal Identity website.)

13.  In Titanium, navigate to Open > eRx.

14.  On the portal window, click Admin > Account Management > Manage Caregiver.

15.  Click the Approve button on the row with your name.

16.  Enter the EPCS PIN number received from your center administrator.

17.  If you chose to use a code generator, open the app on your phone and enter the one time code into the website.  If you chose to receive push notifications, click the Push button and tap the notification to approve sign in on your phone.

18.  Click Close on the confirmation message on the computer.

Manage Preference Lists

Lists of commonly used diagnoses, pharmacies and prescriptions can be created to simplify data entry.  Center administrators can create lists for the facility.  Prescribers can create lists for their own use.  When a list has been created, it can be accessed by pull down menu or on the search window for various fields on the prescription.

1.  Click Open > eRx.

2.  On the menu bar, click Admin > Preference Lists.

3.  Choose the desired list.

4.  Use the screen to search for items to add to the list, and enter preference.

5.  Click Select to add to the list.  Click an item and click Remove to remove it from the list.